Free Library of Philadelphia Survey
We want to hear from all Philadelphians and better understand your concerns, ideas, and dreams for libraries in Philadelphia.
Please click on one of the following links to answer a quick online survey about the Library. The survey is for both library users (in-person or online) and those who do not use the library. The survey takes about 10 minutes to complete. You are welcome to answer the survey and join us for the in-person town hall meetings listed below.
Take our survey in:

Questions and Answers about the Free Library Survey
General Information
The Free Library wants to know what people in Philadelphia think about the library, what they like, and how it can do better. Your answers will help make the library more useful for everyone.
About 10 minutes to complete
No. Your answers are private, unless you want to share your name to win a prize or stay in touch with the library.
Survey Participation
- Be 18 years or older
- Live in the City of Philadelphia
- Take the survey only once
No, please only take the survey one time.
You won't be able to take the survey, but thank you for being interested! If you are not a Philadelphia resident, are under 18, or have already taken the survey, you will be automatically exited and thanked for your interest.
That's okay! You can still take the survey and share why. Your opinion helps us a lot.
No. It's your choice to take the survey. But your ideas are important!
Gift Card Lottery
Yes! If you finish the survey, you can enter a drawing to win a $100 gift card.
Your name will only be used to contact you if you win or if you indicated that you want to stay involved with the library. It won't be shared with anyone else.
Survey Content
You'll be asked about:
- How you use the library
- What you like or don't like about the library
- What the library can do better
- What library programs you're aware of
- Some questions about who you are (these are optional)
Additional Opportunities
Yes. At the end of the survey, you can express interest in:
- Becoming a library volunteer
- Joining library programs or events
- Learning about jobs at the library
What if I don't have computer access or a physical challenge and I need help filling out the survey?
If you have additional questions or need help filling out the survey, please call 1-833-TALK FLP (825-5257), press "3" for general questions about the survey and press "6" to receive help with filling out the survey during the following days and times:
- Mondays 12:00–3:00 p.m. and 5:00–7:00 p.m.
- Tuesdays 10:00 a.m.–12:00 p.m. and 2:00–4:00 p.m.
- Wednesdays 10:00 a.m.–12:00 p.m. and 2:00–4:00 p.m.
- Thursdays 12:00–3:00 p.m. and 5:00–7:00 p.m.
- Saturdays 10:00 a.m.–2:00 p.m.
If you have additional questions or need help filling out the survey, please call 1-833-TALK FLP (825-5257) or use the online form at: https://libwww.freelibrary.org/contact